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Contact Details

Customer Care

Should you have any enquiries/feedback, you may contact us via the below contact details:

MBF Cards (M'sia) Sdn Bhd (34351 - K)
Menara MBf
Jalan Sultan Ismail,
50250 Kuala Lumpur, Malaysia

Customer Service Hotline: 03-2178 8888
Fax: 03-2171 3171

Email : customer.service@ambankgroup.com


24-Hour Lost/Stolen Card Reporting and Replacement Service

To report lost or stolen card whilst in Malaysia, please call our customer service personnel at
03-2178 8888 or send a fax to 03-2171 3171.

If you lose your MBF card while travelling overseas, please:

  • Contact MasterCard Global Service™ toll-free number at 1-636-722-7111
  • Contact Visa Global Customer Assistance toll-free number at 1-443-641-2004


If your enquiries/concerns are not completely resolved, you may seek to have the matter reviewed by the following bodies:

Bank Negara Malaysia (BNM)
Tel: 1300-88-5465 (BNM Telelink)
Fax: 03-2174 1515
Email: bnmtelelink@bnm.gov.my

Financial Mediation Bureau (FMB)
Tel: 03-2272 2811
Email: enquiry@fmb.org.my

Agensi Kaunseling dan Pengurusan Kredit (AKPK)
Tel: 1800-88-2575
Fax: 03-2616 7601
Website: www.akpk.org.my

* subject to type of claims accepted by the respective body


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